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Submitted by: Bima Deals
Max Healthcare a much trendy healthcare delivery provider in North India is part of Max India Group which has business interests in life insurance, health insurance and clinical research as well. Max Healthcare currently has eight properties which cover overall healthcare delivery value chain. Ranging from a large facility, 250-bed Max Devki Devi Heart and Vascular Institute in Saket, functional since December 2004 to speciality centres Max Healthcare has a gamut of delivery facility. “Our large hospitals at Saket and Patparganj are tertiary care facilities where as hospitals at Pitampura, Noida and Gurgaon are multi-speciality facilities and speciality centres at Panchsheel covers secondary and primary care spectrum of care,” says Dr Pervez Ahmed, CEO, MD, Max Healthcare.
The Differentiato
Max Hospital prides itself in having comprehensive and integrated healthcare service. Their main differentiator is quality conscious and patient centric approach, which is complimented by a network of highly respected and leading specialists. The hospital also lays extensive emphasis on medical training and education. Max Healthcare offers its patients with added benefit of a culture of safety as the staff is outcomes oriented with confirmation based medicine. All these provide ‘value’ to our customers.
Quality Concerns
The hospital environment is one of the most intricate environments in the world. It is very people dependent, equipment and technology dependent and there are several processes that come together or follow one after another, during the patients stay in the hospital. This inbuilt complexity, also poses problems of safety.
Recognising that healthcare errors impact one in every 10 patients around the world, the World Health Organization calls patient safety an common concern. It is with this background that Max Healthcare gives the highest priority to the safety and quality of care for each of its patients. Patient Centred Care is at the core of everything we do. The organisation has successfully implemented “Medical Excellence Model” with the help of our clinical teams. The pillars of this model include clinical governance, credentialing and clinical privileging of physicians and nurses, use of standardised, evidenced based protocols, patient and staff safety, infection control, a culture of audit and continuous professional development.
“In last few years, we have established a culture of safety. Every year we launch Max Healthcare Patient Safety Goals based on the in-depth analysis of reported adverse events and International norms. All staff members participate in identifying, reporting any unhelpful events, or near misses during care. The teams then take up projects to learn and build up safe practices. Root cause analysis, audits, six sigma projects, drive improvements. Each hospital has enthusiastic leaders who work relentlessly to identify opportunities for improvement in all aspects of patient safety”, adds Dr Ahmed.
This culture of joint effort, accountability and transparency has kept our adverse events on the lowest side.
“We have a inclusive performance measurement system for key processes- both medical and services. Several process indicators are tracked uniformly across all hospitals, which are regularly reviewed against preset targets to recognize opportunities for improvement. Apart from this, a Medical Quality Dashboard is in place for monitoring adverse events and clinical outcomes. We have recently developed an inventive, first of its kind ‘Scorecard’ for key clinical departments that tracks business, service and clinical outcomes in on an included platform”, he informs.
Dr Dilpreet Brar, Executive Director, Max Healthcare, informs, “We are launching four new facilities this year – Shalimar Bagh in Delhi; Mohali and Bathinda in Punjab which are based on Public Private Partnership (PPP) model with the Government of punjab and one in Dehradun”.
These are slated to be super-speciality hospitals catering to tertiary healthcare requirements of our patients. The facilities in Punjab, amongst other disciplines will have high end technology to diagnose and treat cancer and cardiac concerns.
All these hospitals will have state-of-the-art equipment in terms of operating theatres, intensive care and diagnostics in radiology, lab services, cardiology and nuclear medicine.
“We are confident that our hospitals will contribute significantly in improving the quality of healthcare and fulfilling the medical needs of the people of Punjab and Dehradun. Our aim is to establish these as the best multi-super-speciality hospitals, which offer a combination of highly skilled doctors, cutting-edge technology and affordable medical care. Moreover,we are committed to make available the best of service and medical excellence in these areas and live true to our vision and mission of delivering international class medical care”, she says.
Source: [Express Healthcare Management]
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